Support & Knowledgebase

Andy Farrell September 11, 2011 Announcements

Our latest product update introduces a large number of expanded eCommerce capabilities.

- Updated support for latest payment gateways from NAB and St George

- Support for freight carriers with multiple hub based cost models including automatic identification of nearest hub to customer

- NEW support for Google maps - ideal for dealer locator, shop nearest you and similar

- NEW product specification support, for product with customer specific details (eg: prescriptions, customisation, installation options etc...)

- NEW data import support (currently being further expanded)

- NEW support for products made up of multiple components

- IMPROVED coupon support

General new features

- NEW page caching system

- IMPROVED more flexible information editor configuration

Andy Farrell June 09, 2009 Announcements

To help responses to tickets based on their urgency, can you please reserve:-

CRITICAL – for issues which are causing an error on the website that is completely stopping people from achieving a particular outcome and for which there is no work-around; these issues will receive IMMEDIATE ACTION

HIGH – issues which are urgent, but not critical – these issues will receive PRIORITY ACTION (2-3 days)

NORMAL – issues which need to be rectified, but are neither urgent or critical. These items will be scheduled around our existing planned work. Typical turn-around of 1-2 weeks.

LOW – issues which are of low importance and no urgency.

Andy Farrell June 13, 2008 Announcements

We've upgraded our help desk system and we invite you to take advantage of this new system for better tracking and response management to your change requests and non-urgent issues.

If you have an urgent problem needing immediate resolution, please feel free to call the office directly - or after hours mobile 0428 244 656.